Frequently Asked Questions (FAQ)

Account

How can I sign up for The Casino Online?
Can I create several accounts in The Casino Online?
How can I get VIP status?
How can I close my account?

Payments

How do I replenish my The Casino Online account?
How fast can I withdraw winnings from The Casino Online?
Why can’t I withdraw money from my account balance?
Can I protect myself from significant losses?

Bonuses

How can I activate the 1st deposit bonus?
How can I improve my cashback rate?
Why can’t I withdraw my bonus?
What is a wager?

Gambling

Are games fair in The Casino Online?
Can I play The Casino Online games for free?
I closed the game while spinning. Where is my bet?
I had technical outages while playing. What should I do?

Other

Who owns The Casino Online?
Is my personal data safe on The Casino Online site?
Can I play in The Casino Online for real money?
How can I contact customer support?
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