Frequently Asked Questions (FAQ)

We strive to make registration as simple as possible. Click the “Sign Up” button, fill in the sign-up form with the minimum information required, and confirm your email to create your account in The Casino Online.

Every player is allowed to have only one account. It benefits you because all your deposits are considered, and your loyalty level grows. Our VIP players get bigger cashback and other perks.

The Casino Online loyalty program consists of six levels, with the first assigned to you upon registration. All your deposits contribute to your rank. When you reach level 4, you will get VIP status.

We will miss you if you leave, but we appreciate your choice. If you need a break from gambling, you can contact our support team and request a cooling-off period or self-exclusion.

Go to your profile, tap “Wallet”, and select “Deposit”. Decide on the payment method, fill in the form, and make the transaction. You can access the deposit form quickly if you click the corresponding button on the main page.

We aim to make payments as fast and easy as possible for our clients. Most payouts take several minutes after request approval. Even bank transfers are swift and processed within three working days.

Please ensure that all withdrawal requests are fulfilled, namely:

1. You have passed verification.
2. You haven’t exceeded transaction, daily, weekly, or monthly limits.
3. You have wagered your deposit three times (this point was added to avoid money laundering).

We commit ourselves to responsible gaming. You can always ask our support managers for the limitations you need. Of course, your confidentiality is our priority, and we don’t provide any personal data to third parties without your consent. You can find more information on the “Responsible Gaming” page.

Follow this brief guide:

1. Open the deposit form.
2. Insert the WBSPIN bonus code.
3. Deposit €30 or more.
4. Get your 100% bonus!

The Casino Online offers daily cashback of 10%. However, players can boost the rate when they get a higher rank in our loyalty system. Make deposits, improve your status to “Legend”, and get the maximum cashback of 20%!

Please note that all our bonuses have terms and conditions attached to them. Make sure you’ve read them carefully before activating a promo. Check bet limits, wager requirements, and other points. You may fail to withdraw bonus money if some are unmet.

Wagering requirements reflect the amount of money you must bet to make a withdrawal. For example, if you get €100 as a bonus on your first deposit, you’ll need to play through this sum 40 times. In other words, you’ll have to stake €4,000 before cashing out your bonus.

The Casino Online players may be confident about making bets in licensed games. We cooperate with official casino software providers and offer fair games. All our slots and table games are well-tested to guarantee that the random number generator works properly.

The Casino Online offers over 7,000 real-money games, and new players may be eager to try everything at once. We meet them halfway gladly and provide most virtual games in the demo mode. Live games are only available for real play.

Don’t worry if you have accidentally closed the game or it has happened to crash. The round was played till the end. Your bet was accepted, and your winnings, if any, were added to your account. You can see the result in your game history. If there is no note about the round, it was canceled, and your stake returned to your balance.

We can offer several ways to improve the situation:

1. Check your Internet connection. It might be lost or unstable, which may lead to outages.
2. If it’s not the problem, try to clear your cache and cookies. Then, restart your browser.
3. It doesn’t work either? Contact our customer support, and we’ll do our best to assist you promptly.

The Casino Online has a legal permission to conduct online gambling on the basis of the international License.

The Casino Online has a legal permission to conduct online gambling on the basis of the international License. The casino site uses a secure encryption method and reliable payment systems. So, your personal and financial information is safe and sound here.

The Casino Online is an international online casino that accepts players from around the globe. However, we are a legal casino as well, and we only accept players who meet two requirements:

1. They live in a country where online gambling isn’t prohibited.
2. They have reached the legal age for gambling.

You can send a message to [email protected]. By the way, you don’t need to leave The Casino Online site to contact the support team. Scroll to the footer, click “Support”, and submit your request whenever needed. Live chat is also available.